Online Insight Billing captures additional premiums by making it easier to pay the correct bill the first time while lowering support costs and improving customer experience.
Get paid sooner with our electronic & paper-based billing solution’s simple-to-use payment portals. Members and group administrators can easily manage recurring payments or make one-time payments. They can see their current balance, view all invoices and review their payment history online anytime and if the carrier or member elect, the traditional invoice with payment coupon can still be mailed. Everybody wins when your customers can just pay with their mobile device.
With access to their clients’ payment status, agents can do their part to prevent delinquency. Agents can see the history and invoices for their entire book-of-business and can even setup new payment options on behalf of their clients.
Unlike systems not designed specifically for a health plan, Online Insight Billing takes adds and terms into account mid-cycle, allows for either auto or manual adjustments, and always generates accurate invoices. Insurance-specific logic, such as newborn pro-ration calculation, is built-in. And you can tailor those rules to fit your business practices – for example, configure your minimum payment thresholds or turn off partial payments altogether.
With financial data, you need accurate, detailed reports and Online Insight Billing provides a full suite. Self-service payment extracts, such as Daily Cash Receipts and Premium Billed Difference, enable you to know exactly where things stand. Member and group reports, such as AR Aging and Member Delinquency, let your billing team proactively address issues.